ORDER INFO & RETURNS
Can I cancel my order?
If you haven’t completed your order yet, you can cancel it anytime by simply removing the selected items from your cart. If you already completed your order and want to cancel it, please send us an email to ortiki.ceramics@gmail.com immediately! If your order hasn’t been shipped already, we will cancel your order and refund you your money. If your order has already been shipped and is on its way, you will have to wait for your order to arrive and then send it back at your cost. The return address is: Ortiki Ceramics Studio, Kostas Giannaras, Olympou 29, 13122 Ilion, Athens Greece. We will refund your money within 2 weeks (without the shipping costs) to your account when the items return back to our studio undamaged. If the items arrive damaged, you are not eligible for refund.
My order has arrived but it is not what I expected. Can I return it?
You can return your order within 5 days from receiving it. If you want to do so, please send as an email first to ortiki.ceramics@gmail.com and notify us about it. You will have to arrange the shipping yourself and also cover the cost yourself. We will refund your money within 2 weeks (without the shipping costs) to your account when the items return back to our studio undamaged. If the items arrive damaged, you are not eligible for refund.
I received a damaged item. What do I do?
We are very sorry to hear that! Please send us an email to ortiki.ceramics@gmail.com and tell us more about it, the more details you provide to us, the better. Please, take some photos of your damaged item and attach them to your email. If the box, containing your item, is also damaged, please take a photo of it too and send it to us. Please, do not forget to include your order number. After we receive your email, we will offer you a new item or refund your money (with the shipping costs) within 2 weeks. You won’t have to send back the item.
I received my order but the items are not the same to the ones I ordered.
Oops! It might happen that we shipped the wrong items, we are very sorry. Please, check your receipt again and check if the items on the list don’t match the ones you received. If you are sure that we’ve made a mistake, please send us an email to ortiki.ceramics@gmail.com. Please include your order number and a photo of the received items. If you still like what you got, that is great. We will simply change our inventory and you won’t have to do a thing. If you would like to replace the items for the ones you ordered, you will have to return your item(s) back to us and place a new order. The return address is Ortiki Ceramics Studio, Kostas Giannaras, Olympou 29, 13122 Ilion, Athens Greece. We just hope the items you wanted are still available! We will return your money when we receive the products back, but only in the case they are not damaged.
I received my order, but I would like to replace some items.
If you don’t like some item(s) you’ve ordered and received, you can send them back to us and place a new order. Please, send us an email to ortiki.ceramics@gmail.com and notify us about it first. You will have to arrange the shipping yourself and also pay for it. When we receive the items back, we will return your money, but not the shipping costs. The items should be returned to Ortiki Ceramics Studio, Kostas Giannaras, Olympou 29, 13122 Ilion, Athens Greece. If the items return to our studio damaged, you are not eligible for return.